Shipping Information

Shipping Information:

Standpipes are all custom made to your order. Please allow 3 business days for your product to be made and shipped. If we are unable to complete your order in 3 business day we will contact you via e-mail.

All domestic orders ship via FedEx or UPS. The consumer can select which service to use during checkout.

All international orders ship via United States Postal Service to your local postal service. International delivery typically takes 6 to 10 business days to arrive. Lost shipping claims can not be filed until at least 30 days have passed.

Damaged Merchandise:

If your merchandise arrives damaged, please contact us within 48 hours of arrival. We will file the damage claim with the carrier on your behalf. DO NOT discard the damaged item or the packaging material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 7 to 10 business days after the claim has been filed. Otherwise, we will send a prepaid return label to pick up the damaged item for internal inspection. Once the claim has been filed, we will reship you the replacement item via the same shipping method that the original item was shipped.

Returns:

Durso Standpipes offers a 30 days (from the invoice date) money back guarantee. Standpipes must be in LIKE NEW condition. Should you find it necessary to return an item, please request for a return authorization (RA) prior to shipping the item back. The return freight must be prepaid and the package insured. RA number must be marked clearly on the shipping label. A return address will be provided with RA. Any items returned without an RA number will be refused.

  • No return, refund or exchange after 30 days (from the invoice date).
  • No return, refund or exchange on special ordered items (custom modifications, non-standard parts or sizes, special requests).
  • Shipping charges are NOT refundable, unless the merchandise was shipped in error.
  • All returns must be properly packaged to avoid damage during shipping. We CANNOT issue credit or refund for damaged items due to improper packaging.
  • All original paperwork must be included to receive a credit or refund.
  • All returned items will be inspected prior to issuance credit or refund.